Customer Experience Specialist

New York, NY

Position Purpose:
Customer Experience Specialist provides fast, friendly service by actively seeking out customers to assess their needs and provides assistance.

Key Responsibilities

  • Models and delivers a distinctive and delightful customer experience.
  • Fosters an optimal relationship with our customer base ensuring to elevate the brand
  • Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
  • Develops a knowledge base of clients and their competitors
  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer preoccupation and advancing your contribution.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.

Basic Qualifications

  • Must be fluent in reading, writing, and speaking English
  • Previous experience in customer service, sales, marketing or other related fields
  • The ability to build rapport with clients and multitasking is an asset
  • Social Media Management: 3 years
  • Insightful and highly creative with the ability to guide and create compelling content

Preferred Qualifications

  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • The ideal candidate will have experience in growing a brand’s social presence, and be comfortable both maintaining an established brand voice.

An Equal Opportunity Employer, including disability/veterans.

**Candidate must be local to NYC metro area. This position needs to be on-site (after Covid). This position reports directly to our Digital Marketing Director.**

Salary: $32,000 – $40,000

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